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FAQ

How secure is purchasing at DIRTXINDUSTRIES.com?

Our company goes through great lengths to keep your information safe and private. All credit card transactions occur in a secure area of our site so you are completely protected. Payments can be made through Pay Pal, Apple Pay, Credit Card, and they're all verified by Braintree merchant. You can purchase on-line with complete confidence.

Can I pick up my order at your location in Dallas?

You absolutely can. Just give us a call, or specify in the special order instructions during online checkout that you would like to pick your order.

What is the procedure for returning a part? 

You can return any non-discontinued, non-customized, unused item. Items must be returned in the original packaging, and in unused condition in order to receive a refund. All returns are subject to a 10% restocking fee. Prior to return a product(s), please contact us for a RMA number. 

How can I contact DirtX Industries?

The best way to reach us out is sending an email to contact@dirtxindustries. We will answer during business Hours: 9:00 am - 5:00 pm (ET) Monday - Friday.

How can I pay for my international orders?

DirtX Industries s is unable to send any order C.O.D. on international orders. Payment due must be received by Visa, MasterCard, American Express, Discover, or paypal in U.S. funds at time of placing order. Your order will be shipped between 2-3 business days after payment has been received. *We reserve the right to cancel any credit card order and request payment in advance. A copy of identification may be required to process your order. 

Are prices shown in U.S. dollars only?

Yes. Please take note that all orders will be charged in US dollars, and exchange rates fluctuate daily. Our website pricing does not include duties or value-added taxes. These charges are the responsibility of the customer and will be billed to you at or after delivery. For more information on duty rates or import restrictions contact your local customs office. In case you need a currency converter please go to http://www.xe.com.

Will DirtX Industries ship my order internationally?

Yes, we ship all over the world on a daily basis. 

How are shipping rates calculated?

Shipping rates are calculated based on actual and dimensional weights. Dimensional weight is determined by using the International Air Transportation Association (IATA) volumetric standard. DirtX Industries attempts to keep the package size to a minimum when possible. In some areas UPS has an extended area delivery charge of $20.00-$30.00 US in addition to the normal shipping charge. 

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